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Junior IT Support

Location

London, City of London - Greater London

Salary

£18,000 per annum

Type

Permanent

Reference

-

Team

Central Support

Posted

28 Mar 2018

Expires

30 Apr 2018

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The Junior IT Support role provides a first point of contact for Bryden Wood employees and guest clients to receive support within the organization. This includes diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC’s, Servers and printers) to ensure optimal performance. The Junior IT Support role will also troubleshoot basic problem areas (in person, by telephone, or via remote access) in a timely and accurate manner and provide assistance where required.

 

Responsibilities and duties

  • Provide ‘hands-on’ user desktop support through e-mail, telephone and face to face
  • Management of IT stock
  • Managing and supporting Client / Server applications, including system backups
  • Supporting Server to Desktop technologies
  • Assisting IT team in providing 1st and 2nd line support to end users
  • Conference room technology support

 

Desired skills and qualities

You will have knowledge of some of the following; Windows 7/8/10, Server 2012 R2/2008 R2, Office 2010/O365, Hyper-V, along with the following skills:

  • The ability to remain calm, confident and knowledgeable will be critical to your success in this role.
  • Basic networking (LAN, WAN, TCP/IP) knowledge
  • Ability to think strategically, work proactively and to establish good working relationships.
  • Excellent troubleshooting skills
  • Self-confidence and interpersonal skills
  • Willingness to learn
  • Good communication (both verbal and written) skills
  • Strong listening skills
  • A calm and professional approach when dealing with all client situations
  • Problem-solving skills
  • Planning and organising skills
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Self-motivated, proactive and enthusiastic
  • Professional image and smart appearance

100 Gray's Inn Road, London, WC1X 8AL